Privacy policy

Last updated: January 31, 2025

This Privacy Policy describes how Frubemix LLC (“Frubemix,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://frubemix.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Site or Services.


1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or legal requirements. If we make significant changes, we will notify you by posting the updated Privacy Policy on our Site and updating the “Last Updated” date.


2. What Personal Information We Collect

2.1 Information You Provide to Us

We collect personal information when you:

• Place an order through our Site.

• Subscribe to our newsletter or SMS updates.

• Contact our customer support team at support@frubemix.com.

• Engage with us on social media or through promotions.

This may include:

  • Contact Information – Name, email, phone number, shipping and billing address.
  • Order Information – Purchase history, payment confirmation (processed via Shopify Payments & PayPal).
  • Account Information – Username, password (if you create an account).
  • Customer Support Information – Messages, reviews, survey responses.

2.2 Information We Collect Automatically

When you visit our Site, we may automatically collect:

• Device Data – IP address, browser type, operating system.

• Usage Data – Pages visited, time spent on the Site, interactions.

• Cookies & Tracking Technologies – We use cookies to improve your experience and for analytics. You can manage cookie preferences in your browser settings.

2.3 Information from Third Parties

We may receive data from:

• Shopify Payments & PayPal – Secure payment processing (we do not store full card details).

• Marketing Platforms – Google Analytics, Meta Ads (Facebook & Instagram).

3. How We Use Your Personal Information

We use your data to:

  •  Process and ship orders.
  •  Provide customer support.
  •  Send order confirmations and tracking updates.
  •  Improve our website and services.
  •  Conduct marketing and promotions (with your consent).
  •  Prevent fraud and comply with legal requirements.

4. Product Disclaimer & Allergens

• Frubemix products are fruit purée drink mixes in 50g doypack pouches.

• May contain allergens – Our mixes include honey, which may cause allergic reactions.

• Not recommended for children under 1 year old due to honey content.

5. Returns & Refunds Policy

• We offer a 60-day money-back guarantee – If you’re not happy with the product, you can request a full refund without returning the item.

• Refund requests must be submitted within 60 days of purchase via support@frubemix.com.

• Refunds are processed within 3-5 business days to the original payment method.

• Shipping fees are non-refundable.

“Sip & Swap” Flavor Guarantee 

If you didn’t love the flavor you ordered, we’ll replace it with a different flavor of your choice at no additional cost with your next order.

6. SMS & Email Communications

• We may send transactional SMS (e.g., order tracking) and promotional emails.           

• You can opt out anytime by replying STOP (SMS) or clicking “Unsubscribe” in emails.

7. Data Sharing & Security

We do not sell personal data. We may share information with:

• Payment processors (Shopify Payments, PayPal).

• Shipping carriers (USPS, FedEx, etc.).

• Marketing platforms (Google, Meta).

• Legal authorities (if required by law).

We take security seriously and use encryption and secure payment processing to protect your data.

8. Your Rights & Choices

• You can request access, correction, or deletion of your personal data.

• You can opt out of marketing communications at any time.

• To manage your preferences, contact support@frubemix.com.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing personal information.

10. Children’s Data

Our Services are not intended for children under 16 years old, and we do not knowingly collect data from them.

11. Contact Information

For any questions about this Privacy Policy, contact us at:

Email: support@frubemix.com

Address: Frubemix LLC, Inman, SC, 29349, USA